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The Family

Lesson Cancellation

Students are expected to notify us when canceling a lesson. Make-ups, credit, and/or refunds are offered only when we are given adequate notice (as per our make-up policies below).

Enrolled students who give at least 24-hours notice of cancellation will be offered a “standby” make-up lesson, to occur within one week of the missed lesson (subject to availability). "Standby" lesson compatibility cannot be guaranteed. If a "standby" lesson won't work, Enrolled students may choose instead to schedule a deferred make-up lesson at the end of each semester, so long as advance notice was given. Enrolled students are entitled to one deferred make-up per semester. When less than 24-hours notice is given, Enrolled students may seek a deferred make-up only. Missed lessons without advance notice (no shows) will not be made up nor refunded.

A la carte students who give at least one week’s cancellation notice will be offered the choice of credit to their next month’s tuition or a “standby” make-up lesson to occur within one week of the missed lesson (subject to availability). A la carte students who provide less than a week’s notice, but at least 24 hours’ notice of cancellation, will be offered a standby make-up only (subject to availability). A la carte students must provide a minimum of 24 hours notice to qualify for this make-up lesson and no tuition credit will be given for lessons canceled with less than a week’s notice. If less than 24 hours notice of cancellation is given, we cannot offer credit nor a standby make-up lesson. A la carte students do not qualify for a deferred make-up at the end of the semester.

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Copyright © 2015 Brian Henselman, Austin, Texas